Hotel Management

Access anywhere, anytime

Because you can access from anywhere at any time, you are not tied to your reception desk. Cloud9 ITis based in the ‘cloud’ meaning you can log in from anywhere via the internet. Whether you’re using a laptop at home, an iPad, or your smartphone, Cloud9 IT gives you unprecedented access in order to control and run your property.

Update rates & availability across all your booking sites

Using a pooled inventory model can evenly distribute all your available rooms across a number of sites – including your own website. All inventory is automatically reduced across all sites when a booking is made from any site, removing all of the manual work from selling your rooms online while maximizing your revenue.

Plan the day ahead

(from your bed… or the breakfast table… or in between holes on the golf course)

• Specify your property’s check-in, check-out, and room availability
• Guests alert you to their check-in time
• See your check-ins and check-outs for the day
• Print out invoices and registration forms

Boosted Revenue

Maximize every reservation and never miss a booking again! Guests can make direct reservations on your website or your property’s Facebook page at any time, from anywhere. Commission-free!

Take reservations directly from your website, commission-free

Cloud9 IT’s feature-rich, simple to use, responsive booking engine means you can take instant, direct bookings from your own website, Facebook, and mobile devices 24/7. Add pictures, tweak the colors, and display your ‘Hot Deals’ to help increase direct bookings.

• Convert more website traffic into confirmed, commission-free bookings
• Rich media to show photos, banners, logos, hotel colors, and branding
• Location maps
• Payment gateway integrations
• Simple 2-click guest reservation
• Easy to view grid-style room and rate display
• Seamless integration to your website
• ‘Hot Deals’ feature

Customize the look and feel of the direct booking engine to your brand Add beautiful images, descriptions, and choose your brand colors to create a synergistic online booking experience.	Add extras, hot deals, or promotions to boost revenue Maximize your booking revenue by adding extras like wine, spa packages, and hampers that guests can add to their stay at the time of booking! They will love you for it!
One continuous booking page converts “lookers” into “bookers” Your guests have all of the information they need on one page, making for a quick and easy reservation process.	80 local currencies and languages for international guests Offer guests the option to book in their own language and currency. You’ll have bookings coming in from all around the world!

Global Reservations

Make your property ‘local’ in every market with the flexibility of multi-currency and multi-language options. Connect to the world’s leading reservation sites and attract guests from around the world.

Play the world of online channels, including your own website

Whether connecting to Booking.com, LateRooms, Expedia, TripConnect… Cloud9 IT will manage your reservations in real-time. Update your rates and availability from one centralized extranet, and Cloud9 IT will handle the rest.

Connect to international guests who can choose from a wide variety of different languages and currencies when booking with you directly.

• Multiple language translations
• Over 80 different currencies
• Multiple timezones
• Connect to the world’s leading booking sites
• Full 2-way reservation delivery
• Full integration with your reservation calendar
• Real-time live rates and availability updates
• Reduces the risk of over or double bookings
• Sell the same room in a variety of ways
• Manage all booking sites from one login
• Upload inventory up to 365 days in advance
• The dashboard allows you to view how your channels are tracking

Delighted Guests

With fully customizable pre-arrival and post-departure email templates, you can keep in touch with your guests and enhance their experience from beginning to end. Send a welcome message before arrival, recommending tips for the local tourist attractions, and drop them a personalized message after their stay thanking them for their stay. Helping to promote repeat visits and encourage word of mouth referrals.

Add a personal touch! Fully customizable pre and post-stay email templates will help you advise your guests of local attractions, arrival times, and instructions. These automated emails can be set up in seconds.

Record secure credit card details for easy payment A secure PCI compliant booking engine and one-click booking page will secure guest payment details to get you paid fast.

Keep guests informed Add your payment and cancellation policies to your booking engine page to cover you for all scenarios while keeping your guests happily informed.
Create loyalty and 5-star reviews Automate post-stay emails to your guests, asking them to review you and giving them a promo code that they can use when they come back! Use one clever system to manage it all.

 

 

Return on Investment

In-depth reporting features ensure you have a complete overview of the daily running and performance of your property. Instantly view guest payment details and outstanding payments, or create monthly performance reports in one simple click.

Run and export reports on

• Best performing booking sites
• Your occupancy rates
• Income and outstanding payments
• Promotions or “Hot Deals” that work
• Your direct reservations plus so much more

Completely Supported

Our local and friendly training and support teams are there to help you every step of the way! If you can use email, you can master Cloud9 IT. Get local support, 7 days a week! Speak to an actual person in over 6 different languages. Access a wealth of online tutorials to minimize the need for phone support. No extra cost to access new features and subsequent training.

• Phone support 7 days a week
• Local support, in a language and timezone that works for you
• Speak to an actual person for assistance
• Comprehensive training for you and your staff
• A wealth of detailed online tutorials with screenshots and videos at your fingertips
• New feature release training at no additional cost

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